FAQs

Find answers to our most frequently asked questions below.

Lash Pro™

Lash Pro™ utilizes cutting-edge lash technology to provide you with long-lasting, stunning lashes that are simple to apply. Our innovative lashes and adhesive system are patent pending and unlike anything else on the market. The Pro Lock™ with ProTex™ adhesive is a two-part system designed for effortless application and ensures your lashes stay secure for 10-14 days.

Our two-part adhesive system simplifies the application of our lashes! Designed to address common challenges with individual eyelash extensions, our lashes are fast and easy to apply.

Eyes come in all shapes and sizes! We have found that we use anywhere from 5-8 lash segments per eye.

Our small Mix and Mini kits come with 48 segments per box.

Our Full Mix and Starter Kits come with 96 segments per box. 

With our Small Mix and Mini Kits, you can create up to 4 sets of lashes.

With our Large Mix and Starter Kits, you can create up to 8 sets of lashes.

We've developed a two-part adhesive system, Pro Lock with ProTex™ flexibility and durability. This system allows natural lashes to grow at their own pace and move naturally, providing protection against damage.

We do not recommend reusing a full set of Lash Pro™ lashes because they may not adhere uniformly after being worn for 10-14 days. However, if you lose a segment, we strongly recommend reattaching it to help you maintain the full 10-14 day wear period.

No, we do not recommend using a different adhesive. Our patent-pending adhesive is specially designed and engineered to work exclusively with our lash system. When combined, they ensure a secure 10-14 day hold.

Lash Pro™ lasts an average of 10-14 days.

Each weave™ defines a unique style to suit your look.  We have 4 distinctive weaves: Classic, Volume, Mega and Wispy.

We have meticulously crafted our lashes with sections that taper up and taper down, creating a natural look that mimics the eyes natural shape.  This intentional design enhances seamless transitions between each lash segment.

Our lashes require no curing or drying time, allowing you to resume regular activities immediately, including swimming and sweating. Daily cleaning with a gentle, oil-free face wash helps maintain cleanliness and prevents buildup. Additionally, daily crimping ensures they remain securely in place for longer retention.

Yes! Our adhesive system is free from harsh chemicals and does not contain cyanoacrylate, the active ingredient that commonly causes allergic reactions in individual eyelash extensions. Our adhesive is fume-free and devoid of other irritants, ensuring a more comfortable experience for our clients!

Bella Lash

If stored properly and for the best retention we recommend to use for about 4-6 weeks after opening.

All of our adhesives have a recommended humidity of 40%-60% and temperature of about 65-77 Degrees F. We have found we get the best results between this humidity and temp.

Yes, all of our adhesives are Latex and formaldehyde free. They all are medical grade so you and your customers get the best use out of them.

The Titanium adhesive works the best for those very sensitive clients.

Best adhesives for volume lashing: Quartz, Diamond, Titanium and Volume

All of our cleansers are oil free and extension safe

The Lash cleanser is very thin and meant to be used daily

The Detox is mainly for the lash artist to give clients a lash bath and it’s a foaming consistency. They are all great for after care!

All of our lashes are synthetic mink.

Classic lashes will be .15 and above

Volume lashes will be .10 and under

Mega Volume will be .50 and under

Yes! None of our products are tested on animals.

SDS Sheets are available only by request. Please reach out to Customer Experience at support@bellalash.com

Yes, for a $500 USD order, you will receive a 20% off. In order to receive the discount, the $500 USD minimum must be met with the discount. Discount code: WHOLESALE20

Shipping

All orders are processed and shipped on business days, Monday through Friday, excluding all major US holidays. Orders placed on Saturday and Sunday will be processed on the next business day.

We have standard shipping on all US orders. Orders will be processed in 1-2 business days if your order is received by 2:00 p.m. MST, depending on product availability. Orders received after 2:00 p.m. MST will be processed on the next business day. Please allow 3 to 7 business days for your order to arrive.

You’ll get a notification and tracking number via email when a tracking number has been created. It may take a few hours for tracking to show updates after a label has been created.

We are not responsible for any delays with carrier transit times.

Once your order ships, you will receive an email with tracking details and a tracking number.

The carrier will have the most up to date information on your package.

Once your order leaves our warehouse, the mail provider is now in charge of your package.

Please contact your mail carrier as Bella Lash is not responsible for lost or stolen packages once the package is out of our hands.

Of course! Our products are loved by customers around the world and we’re happy to offer worldwide shipping.

Contact Us

Bella Lash Customer Experience is available Monday-Friday 8:30am-4:30pm MST

Call: +1 (855) 423-5525

Email: support@bellalash.com

Chat: bellalash.com

DM: @BellaLash

Our headquarters is proudly located in Provo, Utah.

Orders and Payments

You can view your order status on your Account page which is updated as soon as your payment is processed and when your order ships.

We currently accept all major credit cards (American Express, Discover, MasterCard, and Visa) along with Apple Pay. Installments are available through Afterpay in the U.S.

Your credit card will be charged as soon as your order is processed.

Unfortunately once the order has been placed, we are unable to make any changes due to our shipping department receiving all orders and getting them shipped out as soon as received.

Returns and Refunds

If you wish to return unopened products, you can do so up to 14 days from delivery date.

After 14 days, the products are non-refundable.

Education

Please contact your Educator as they are the first to review your work. Next, email us at education@bellalash.com for any further questions.

Please send us your email and first and last name that corresponds with your Bella Lash account to educations@bellalash.com and we will change your account over.

Please contact Bella Lash Education at +1 (855) 423-5525 or education@bellalash.com

Under the “Education" tab, click "Online or In Person Courses" and a map will appear with classes near you.

Click our education tab, find your course and pay. You will then have access to your selected course.

The portal should be completed before you attend your course.

Please contact Bella Lash Education or email education@bellalash.com. Supply the correct spelling if incorrect and we will get it sent out as quickly as possible.

We require at least 6 months of Classic lashing before taking our Volume course.

We recommend contacting the State Board due to licenses consistently changing and varying per state.

Prices will vary. Please reach out to the educator at that location you are interested in as they will have the pricing information.

Yes, the kit will be included with your course fee.

After your course is completed, submit your model photos to the portal Your educator will be the first to review your work. Then Bella Lash will review. Once approved by both, your certificate willl be issued.

Please contact your educator as Bella Lash does not take your payment. You are welcome to call Bella Lash Education to further explain your situation.

Contact your educator and they will assist you. You can also contact Bella Lash Education at +1 (855) 423-5525 or education@bellalash.com.